Consumer’s Right of Withdrawal

Last updated: 22-Jun-2026

Pursuant to Decree-Law No. 24/2014 of 14 February, concerning distance and off-premises contracts, the consumer has the right to withdraw from the contract without providing any reason within a period of 14 (fourteen) consecutive days.

The withdrawal period shall commence:

• On the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods;
• In the case of multiple goods ordered in a single order and delivered separately, on the day on which the consumer acquires physical possession of the last item;
• In the case of service contracts, on the date on which the contract is concluded.

Exercising the Right of Withdrawal

To exercise the right of withdrawal, the consumer must communicate their decision by means of an unequivocal statement sent to:

Logaritmo Favorito, Lda
Tax Identification Number (NIF): 518223531
Website: Forseti Associados
Email: barreto@forsetiassociados.com

The consumer may use the following wording: “I hereby give notice that I withdraw from my contract of sale relating to order No. [●], received on [●], consumer’s name [●], address [●], date [●].”

Effects of Withdrawal

In the event of withdrawal from the contract, all payments received from the consumer, including standard delivery costs, shall be reimbursed without undue delay and no later than 14 days after receipt of the notice of withdrawal. The reimbursement shall be made using the same payment method used by the consumer, unless expressly agreed otherwise. The company may withhold the reimbursement until the returned goods have been received or until the consumer provides proof that the goods have been dispatched.

Return of Products

The consumer must return the goods no later than 14 days after communicating their decision to withdraw from the contract. The direct costs of returning the goods shall be borne by the consumer, unless expressly stated otherwise. The consumer shall be liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and proper functioning.

Exceptions to the Right of Withdrawal

Pursuant to Article 17 of Decree-Law No. 24/2014, the right of withdrawal shall not apply, in particular, in the following circumstances:

• The supply of personalised goods or goods made according to the consumer’s specifications;
• The supply of digital content not provided on a tangible medium where performance has begun with the consumer’s prior express consent;
• The provision of services that have been fully performed following the consumer’s prior consent;
• Goods liable to deteriorate rapidly or with a short expiry date;
• Sealed goods that are not suitable for return for health protection or hygiene reasons once opened.

Applicable Legislation

• Decree-Law No. 24/2014 of 14 February;
• Law No. 24/96 of 31 July — Consumer Protection Law.